Privacy Policy

1) Who We Are

Business name: Vizion 2 Reality Cleaning LLC
Service area: Galveston County, Harris County, Houston, Huntsville and surrounding approved service areas (Texas, USA)
Phone: 346-586-0041
Email: [email protected]
Website: v2rcllc.com

2) Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address, and company name (if applicable).
• Service details: property type, square footage, scope of work, requested dates, add-ons, photos or videos you choose to send, and service address.
• Communications: messages you send us by email, phone, website forms, or text/SMS.
• Payment information: processed securely by Stripe; we do not store full card numbers.
• Website usage: basic analytics such as pages visited, browser type, and approximate location (city/region) collected via cookies/standard web technologies.

3) How We Use Your Information

• Respond to service requests and quote requests, and schedule services.
• Review photos/videos and details for preliminary scope and pricing.
• Provide estimates, invoices, payment links, and service communications.
• Send appointment confirmations, reminders, arrival updates, and follow-ups.
• Improve our services, operations, and customer experience.
• Maintain safety and enforce our policies (e.g., non-biohazard scope).

4) SMS/Text Messaging (A2P / 10DLC Compliance)

If you provide your mobile phone number and opt in (for example, by submitting a service request, requesting a quote, booking, or asking us to contact you by text), you consent to receive text messages from Vizion 2 Reality Cleaning LLC. Messages may include scheduling, reminders, service updates, and customer support.

Mobile information sharing: We do not sell, rent, or share mobile phone numbers or opt-in data with third parties or affiliates for marketing or promotional purposes.

5) How We Share Information

We may share information only as needed to operate our business, including:

• Service providers: scheduling/CRM, phone/SMS, payment processing (Stripe), and analytics providers (only to perform services for us).
• Legal/safety: if required by law, to respond to lawful requests, or to protect rights, safety, and property.

We do not sell personal information to third parties.

6) Cookies & Analytics

Our website may use cookies or similar technologies to improve site performance and understand usage patterns. You can adjust cookie settings in your browser. Some site features may not function properly if cookies are disabled.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access or disclosure.

8) Data Retention

We keep information as long as necessary for business, legal, accounting, and service purposes. We may retain communication records and submitted photos to support quality assurance and dispute resolution.

9) Your Choices

• Opt out of SMS: Reply STOP to any message.
• Update your info: Contact us to correct or update your details.
• Request deletion: You may request deletion of your personal information, subject to legal/recordkeeping requirements.

10) Contact Us

Questions about this Privacy Policy? Contact us at:
Email: [email protected]
Phone: 346-586-0041